TERMS AND CONDITIONS
TERMS AND CONDITIONS
Dark Sky Traveller is a third-party supplier. We have permission to operate tours of the site, but do not control the operating hours and must comply with all standards administrated by the Australian National University. The final decision for the opening of the facility, conditions of entry, and safety are made by the Australian National University.
We ask you to respect our staff and to appreciate your consideration.
Dark Sky Traveller reserves the right to amend itineraries due to unforeseen weather events and/or closure of some establishments or cancel tours due to extraordinary weather events/world events/external events outside our reasonable control.We do not accept responsibility for loss or damage to personal property and injury that may occur on tours.
CANCELLATION POLICY ON ALL PRODUCTS
Cancellation by Customer:
If you cancel your booking before the departure time, we may at our discretion charge the following fees:
• Over 24 hours: 50% of the fare.
• Within 24 hours or no show: 100% of the fare.
• Over 24 hours change of travel date: No fee.
• Credit charge surcharges and booking fees are non-refundable.
• Covid and border-related cancellations attract a 20% fee as per our Terms and Conditions.
• No refunds will be made for bookings made using Discover NSW Vouchers. A credit will be offered at no charge and may be used for travel at anytime.
If you no show for your tour departure time, or if you leave the tour prior to completion for any reason, no refund will be made. For all cancellations requests, we will try and re-schedule your tour for another day, or offer a different product, before offering a refund.
Cancellation by us:
If we cancel your tour, due to extraordinary weather events/world events/external events outside our reasonable control, you can transfer the fare paid towards a tour to an alternate date, receive a credit voucher.
Travel Credit Vouchers:
Due to the COVID-19 impact and you have received a travel credit voucher with us the following applies:
• This travel credit voucher is valid for travel up to 31 March 2023.
• Change of travel date up to 48 hours - no fee.
• Cancellations under 24 hours - forfeiture of voucher.
If you have made a booking through an Agent or a third party, you will need to contact them directly and refer to their cancellation policy.